“We have owned our lake house for a little over one year, and noticed that the fan on our HVAC unit was running continually. Not familiar with contractors in the area, we searched the internet for HVAC contractors. Noticed that 1st Choice received several good reviews, so we called. Office staff was very cordial, willing to work with me on appointment time and date as I live and work out of town. Once appointment was set, office staff performs a follow up call to confirm, sends text/email once technician is on the way as well as a picture of the technician. Drayton was our tech. Very polite and knowledgable. Went straight to work – no unnecessary chatting. The circuit board to our air handler had to be replaced. Drayton ordered the part, and I was notified by the office staff shortly thereafter as to when the part had arrived and scheduling the installation appointment. Drayton installed the circuit board in no time and also assisted me with the programmable thermostat. After the appointment, office staff followed up to ensure that all went well. Tammy and Bobbie were so nice. I highly recommend 1st Choice, and will use them for all of our future HVAC needs.”
“Damien Shauf performed maintenance at my home today. He was very professional, knowledgeable, thorough and meticulous. Damien really represented 1st Choice Quality well and I am really impressed. Thank You!”
“Drayton and Jeff came to our home to replace the Bryant/Carrier thermostat control unit for our Bryant Evolution system. This system is rather complicated and had been modified to get the AC to work for the summer after the original thermostat sustained a lightning strike. It took a good bit of troubleshooting and reverse engineering to go back to the original format. Now this system is capable of handling the variable speed air handler and two stage compressor.
Both technicians worked very hard, and thanks to their determined effort and system knowledge, our system is now working flawlessly. They arrived in a timely manner, worked hard, were respectful of our home, and went out of their way to clean up after themselves. We would also like to thank Rebecca for helping us with continual follow-ups while trying to locate this thermostat.”
“Drayton Epps provided high quality service in the scheduled maintenance of my air conditioner. While performing the task at hand, he was very informative in describing each step that was being taken in the maintenance on the AC system. He did a professional job and I would recommend 1st Choice to anyone who had issues with their AC system. Thanks again for your service.”
“I was very happy with the recent visit by technician Drayton Epps. He was efficent and diligent in his work, leaving my heat pumps in good working order and looking the best they have in years. I was also pleased with the ease of scheduling and payment methods. I would definitely recommend this company.”
“One call that’s all the service was scheduled the same day. Tammy prioritized a busy day to fit me in giving a short notice and call back the following day to assure product was functioning properly. Drayton the technician arrived within the scheduled time frame providing a thorough inspection and resolved the problem with a solution. He was knowledgeable and provided a brief description of what and how the repair was done!!”
“Shawn, Joe, Chris and Jeff … These men did a wonderful job on my ductwork. We are very pleased and grateful. Will definitely recommend them to anyone”