“I found that Tammy (she took my info) was very friendly. Dray found my problem rather quickly and got it fixed in a reasonable amount time. He knew exactly what was wrong and got it fixed immediately. I will definitely use them again if I have any problems.”
“Very good technician, very knowledgeable friendly prompt service, no long wait A/C cooling great. To clean the system for that price 2x a year excellent. Thanks for the service. You’re not out to rob people thank you.”
“Thank you Bobbie at 1st Choice Quality Heating and Air for getting up set up for yearly maintenance on our air conditioners. I called and you handled it very professionally. The next day you sent out Jeffrey Branham to do the work and he did a wonderful job. Came in and explained every thing he had done. Very professional as well…Great job Jeffrey!! Thank you Bobbie and Jeffrey!!!”
“There isn’t just one person I would like to mention, several persons: The receptionist Tammy and Bobby who always answers with a heartfelt welcome, the technician Dray Epps who has been very detailed with my home heating system first of all. After meeting him for the first time his first impressions was, I am here to find out the problem and resolve it, and yes he did just that with my heating systems. With a company that is concerned about the customers comfort is a major win with me. On 10 May 2023 Dray returned and serviced my AC unit, this is when I decided to have the package deal of servicing the AC now and when the winter approaches service my heating system as well. If you are between companies and you want a true and professional team then 1St Choice in Manning/ Sumter is the team to have on your side, and a big thank you to Damien as well for his professionalism.”
“I’m very satisfied with the performance in the work of Jeffrey Branham, your technician. He performed the yearly maintenance on my heating and air doing a great job. Was on time and very pleasant and thorough.”
“I am extremely satisfied with the performance of your technician, Jeffrey Branham. He is very thorough, on time and extremely pleasant. Excellent technician!”
“I received excellent service today from Damien and Mr. Bill. They were prompt and on time, and fully explained and resolved issues I had experienced in the past due to other visit before the company changed owners. Today’s experience was much different and could not have asked for any better service. Excellent customer service! In addition, I want to thank Bobbie for setting up the maintenance agreement, and explaining all of the positive changes that has taken place with the company!
Thanks again, very pleased!”
“Chris, Robert, Burno and Joseph came and installed my new unit on Tuesday, 2/7/23. They all knew what they were doing. Had no problems at all. I will tell everyone to call you first. Thanks again.”
“Such a pleasant experience. Bill came out the same day for the quote. Spoke With Bobbie and got financing set up. The crew came three days later and installed ductwork and a new unit in one day! They kept the property clean were consummate professionals. Tammy followed up to ensure I was pleased with the work. Definitely recommend.”
“Many thanks to Bill and all the technicians for your prompt, and expert care this past week…Joseph, Damien, Chris, Robert, Darrell, Freddie, Key, Eric , Theo – your hard work, kindness, professionalism, knowledge and politeness, was all above exceptional!! To Each and everyone, whose names we did not get, like the people who brought equipment, and including Tammy, Bobbi, and all the office for your kindness each and every time !! I think the message we are trying to express is THANK YOU TO ALL…………….!!”
“1st choice Heating and air install my heat pump system in 2022 so when it was time for my 6 months inspection I didn’t even have to call them miss Tammy Odom called me to schedule it. She sent out tech Drayton Epps. I told Mr. Drayton that I didn’t know how a heat pump system works and he took the time to explain to me how it works. He went through detailed maintenance and actually explain to me what he was doing and why. Yes I give 1st choice heat and air 5 stars for their professional performance”
“My service tech Drayton Epps was very knowledgeable about my unit and found the problem quick and got me going again . He is very courteous and respectful. He told me would be back and fix the issue and he did . I would recommend him to everybody .”
“Drayton came to service my unit. He was very proficient, knew what to do and did his job.. He also oriented me to the thermostat inside my home. I was not told how to use it when it was installed. He was very pleasant and informative.”
“These guys were very professional very knowledgeable and just very sweet and humble guys. what an awesome crew and thank you Mr. Bill for getting everything together and organized and installed so quickly”
“Again Damien did a fantastic job. He explained everything he did and answered all my questions. Tammy also kept me up to date on when Damien was arriving and called after the work was complete to make sure everything was done to my satisfaction. Anyone needing HVAC work should call 1st Choice for excellent service.”
“Bill, and Bobbie worked so hard to get me approved with financing. I had no heat on SS and poor credit. They went the extra mile and got it done! Joseph, Shawn, Chris and Robert installed unit two days early. A professional and friendly crew! Thanks Manning office for all you did for me.”
“We have owned our lake house for a little over one year, and noticed that the fan on our HVAC unit was running continually. Not familiar with contractors in the area, we searched the internet for HVAC contractors. Noticed that 1st Choice received several good reviews, so we called. Office staff was very cordial, willing to work with me on appointment time and date as I live and work out of town. Once appointment was set, office staff performs a follow up call to confirm, sends text/email once technician is on the way as well as a picture of the technician. Drayton was our tech. Very polite and knowledgable. Went straight to work – no unnecessary chatting. The circuit board to our air handler had to be replaced. Drayton ordered the part, and I was notified by the office staff shortly thereafter as to when the part had arrived and scheduling the installation appointment. Drayton installed the circuit board in no time and also assisted me with the programmable thermostat. After the appointment, office staff followed up to ensure that all went well. Tammy and Bobbie were so nice. I highly recommend 1st Choice, and will use them for all of our future HVAC needs.”
“Damien Shauf performed maintenance at my home today. He was very professional, knowledgeable, thorough and meticulous. Damien really represented 1st Choice Quality well and I am really impressed. Thank You!”
“Drayton and Jeff came to our home to replace the Bryant/Carrier thermostat control unit for our Bryant Evolution system. This system is rather complicated and had been modified to get the AC to work for the summer after the original thermostat sustained a lightning strike. It took a good bit of troubleshooting and reverse engineering to go back to the original format. Now this system is capable of handling the variable speed air handler and two stage compressor.
Both technicians worked very hard, and thanks to their determined effort and system knowledge, our system is now working flawlessly. They arrived in a timely manner, worked hard, were respectful of our home, and went out of their way to clean up after themselves. We would also like to thank Rebecca for helping us with continual follow-ups while trying to locate this thermostat.”
“Drayton Epps provided high quality service in the scheduled maintenance of my air conditioner. While performing the task at hand, he was very informative in describing each step that was being taken in the maintenance on the AC system. He did a professional job and I would recommend 1st Choice to anyone who had issues with their AC system. Thanks again for your service.”
“I was very happy with the recent visit by technician Drayton Epps. He was efficent and diligent in his work, leaving my heat pumps in good working order and looking the best they have in years. I was also pleased with the ease of scheduling and payment methods. I would definitely recommend this company.”
“One call that’s all the service was scheduled the same day. Tammy prioritized a busy day to fit me in giving a short notice and call back the following day to assure product was functioning properly. Drayton the technician arrived within the scheduled time frame providing a thorough inspection and resolved the problem with a solution. He was knowledgeable and provided a brief description of what and how the repair was done!!”
“Shawn, Joe, Chris and Jeff … These men did a wonderful job on my ductwork. We are very pleased and grateful. Will definitely recommend them to anyone”
“I had a problem with my heat coming on, it clicked at the main switch, but would not come on, I contacted 1st choice heating and air they sent out technician Dray Epps out to repair the problem, after arriving he quickly found the problem, a broken wire at the main unit outside, he repaired the wire and looked for any other hazards to prevent this problem from happening again, if I have any other problem with my heat or ac I will definitely call 1st choice again… this is a 5 star company, thanks again.
“Tammy was super friendly and willing to listen to my concerns about filtration and purification in my home. My whole family suffers from allergies and she was a big help!!!”
“Amazing service! Great group. Very respectful. Hard working and did it with a smile. It was a hot day and they never once complained. Above and beyond! Would definitely recommend them to others. 10/10”
“I’ve never experienced such great customer service and quality of work until 1st choice arrived to my home with a solution to the issues. I was contact weekly with updates and timeliness of arrival time. The technician Shawn, Chris, and Joseph was thorough, friendly, and knowledgeable of the service. I couldn’t ask for a better company to service my AC unit. I was also informed of the preventive maintenance program the company offers to maintain the AC units at a reasonable price. 1st choice is the best!!”
“We went to our lake house for the weekend and of course the air went out. We called 1st Choice Quality Heating and Air. (803)433-9100. I called & spoke with Bobbie and she was very very professional and understanding! Someone came right out and we were told they could fix Saturday afternoon because they had to get the part. Sure enough by the next afternoon all fixed up. I called a bunch and Bobbie was always polite and never seemed my call was unimportant. She simply understood! We were extremely pleased with the customer service and the service we got. Affordable and professional ♥️. If you find yourself in our position please call 1st Choice Quality Heating and Air. (803)433-9100. You will not be disappointed!!!!”
“Good Afternoon: I would love to share my first time most impressive dealings with this company's staff Bobbie and Ray (Raymond). My air conditioner went out and I was placed in the capable hands of Bobbie, a warm and great customer service representative. And along comes Ray with the same customer service attributes as Bobbie. Ray helped me get some air in this 92 degree home before the weekend We are truly grateful. Never hear of this company before today, but without a shadow of a double, I will be spreading the news about this company and its representatives. Hats off to Bobbie and Ray. Thank you both for making me feel like I am a long time customer that you have been serving for years. Your service will not be forgotten. Celia G.”
“The best customer service around town. Bobbie was able to answer every question I had regarding to a preventative maintenance contract and I will be calling soon to schedule. Once again, thanks Bobbie Scott for all your help.”
“She follows up on repairs and makes sure insulation is completed to customer’s satisfaction and helps with warranty work until it gets approved and completed. Very friendly and professional.”
“FREDDIE AND KEY WAS EXCELLENT TECH. WAS VERY HELPFULL AT ANSWERING QUESTIONS. HE FIXED IT WELL AND IT IS COOLING. BOBBI GOT IT SCHEDULED QUICKLY.
TAMMY WAS VERY HELPFUL AT ANSWERING QUESTION AND COACHING ME HOW TO SET UP A REVIEW.”
“I called yesterday morning because the thermostat was not working. Tammy and Bobbie helped me to send a technician, Bryan.
When Bryan arrived, he checked the heat pump wiring and is working. So, he told me that the problem was the thermostat.
He asked me if I want to put a new thermostat and I said yes. He explained to me everything. I am very satisfied with the service
and recommend the company. They are nice to me.”
“Called Bobbie Sunday afternoon that our air unit was out. She quickly jumped in to help us and schedule a tech to come out today. She was very helpful and reassuring that she would take care of us. She told me to call her if we had any problems or issues. I really appreciate everything she did to help. She assured us that you have the best techs and that you take very good care of your customers. Start to finish it was a pleasure working with your team. Damien was awesome very quick knowledgeable and helpful. He did a wonderful job. I would highly recommend your company. Thank you!”
“I had Air Condition problems starting back in April. I have Home Shield Warranty on my house and they sent me a company out of Summerville SC that had no cute on what to do. I requested another company and they sent me 1st Choice Heating and Air out of Manning SC . My technician was Bryan Coker and was and is a true professional at his job. Thank you for your excellent work.”
“First Choice employees installed our new HVAC system last week. Freddie, Key, and Cody were completely professional, friendly, and courteous. I would highly recommend anyone with HVAC needs use First Choice! Thanks to their installation of our Lennox HVAC system, our home is cool and comfortable.”
“Shawn , Freddie , Key , Chris #2 and Cody . Crew arrived on time and went right to work. Despite a minor error of no fault of the crew the work went quickly and was well done. Site was cleaned up and I was very satisfied with the outcome. My new heat pump works well and I am very satisfied with the outcome and my 10% veteran discount . I highly recommend 1st Choice for your a/c and heating needs”
“Drayton Epps was very professional, polite and helpful with my claim to the warranty company. He diagnosed and repaired my unit quickly and efficiently, and now it feels like it works better than ever. I appreciated being able to make an appointment on a Sunday, when most companies are closed. I also appreciated being able to get an appointment so quickly. The following day, after the repair, I received a follow up call from the sweetest lady, checking to make sure everything was working properly. That was SO nice, and heart warming. I will definitely use this company again. Thank you for everything.”
“Our AC went out completely Thursday and Mrs.Bobbie had technicians at our house in Kingstree on Friday morning. She was easy to talk to and explained the financing and 10 year warranty to us where it was super easy to understand. (we are 21 so never had to do something like this before) She called to confirm we were satisfied after the crew left too! The technicians were great, they installed a new unit and hauled the old one off in less than 3 hours. I am so happy to have cold air again thanks to the teams quick response! Will continue to recommend them to everyone!”
“Ms Bobbie & Dray were very helpful to us. I came home to a hot house, I called right away & she was able to send out Dray within the hour. Thankfully it was a simple problem, but with me not knowing anything about a AC unit, I was very thankful for Dray to fix our problem. Ms Bobbie knew I had a time frame & she was able to work out something for us! Highly recommend their company!”