Archives: Reviews

“Key, Eric and Freddie did a great job replacing the heat/AC system today. They were efficient and polite. They deserve a bonus just like Russell for their work. Thank you too Bobbie for making it happen.”

– Calvin S.

“We were having problems with our new installation and Bill interrupted his schedule to cut by and diagnose the problem, which he did immediately. He had Damien stop by from another job and he had our system up and running correctly within 10 minutes. Now the system is working perfectly and cooling us down. I can’t say enough about the professional and courteous manner in which every member of the 1st Choice team performs their job. Thanks to everyone for working together to get our system working correctly.”

– Larry S.

“Brunno and Brandon were very professional. They went beyond what I expected. Would recommend 1st Choice to other residents. Thank you for your service.”

– Gregory S.

“Bruno,Shawn,Chris and Brandon did an excellent job installing our new HVAC. They were professional and courteous and worked efficiently!
Very happy with everything! Thank you!Would recommend highly!”

– james w.

“I am so impressed with this company. 5ey went the extra mile to help us out and get what we needed. Everything was explained to the hill and any question we had was answered completely. I can not wait until install date! Wish I could leave more star.”

– Jamie B.

“I am so impressed with this company. 5ey went the extra mile to help us out and get what we needed. Everything was explained to the hill and any question we had was answered completely. I can not wait until install date! Wish I could leave more star.”

– Jamie B.

“We had a heat pump replacement last week and are very satisfied with the service we received. Ashe was a great in helping us pick out a unit that was suitable for us. Eric and Bruno were the techs and they were very knowledgeable and super nice. We had a very good experience with this company. And the ladies in the office were great also. Sorry ladies I forget your names.”

– Linda H.

“I had two units installed today and was extremely satisfied with the service and professionalism. I had 5 guys here today- Chris, Key, Freddy, Bruno and Eric and everyone of them was super polite and helpful!”

– Joy K.

“Chris, fatback, Shawn Freddy, Eric was the team that came to our home today. They showed up on time. Very respectful throughout the whole job. Explained when they came in house what they were doing inside. Cleaned everything up outside took old units away. Very impressed with the professional actions on everyone of them. Started right away and finished in a timely manner. Would recommend 1st Choice Quality heating and air team. Thank everyone from Tammy with my first contact to set up estimate, Gentleman that did estimate, all the team that showed up today.”

– Glenn Y.

“Drayton, did an outstanding job considering the elements and time constraint. He was very knowledgeable and dedicated to identifying the issue with the unit. Outstanding job!”

– Cornell D.

“I had a good experience with Chris, key, and Freddy. They done a good job today I am very satisfied with their work!!! Thank you.”

– Sheldon G.

“I was served by Bruno, Jamie and pork chop. This crew was fantastic, on time, and very knowledgable, and on Point with everybody working together they had my new unit installed in a couple of hours, then instruct me on how to operate the thermostat. I was very much pleased and satisfied and of course warm 🤗Thank you”

– Ruby B.

“Bruno and Fatback were very professional and efficient. They completed the exchange of the dryer vent underneath our house to the outside better than it was originally. They did not overlook the small details. Very polite, respectful and courteous. They completed their work in a timely and orderly manner. Thank you Bruno and Fatback, you are a great team.”

– Ramona R.

“Jason and Ashe Wannamaker did an amazing job getting our heat back working, they were efficient and communicative with everything- extremely professional, we would suggest them to any family or friends !”

– Wayne S.

“Thank you for your wonderful service provided by Jeffrey Branhami. It’s always excellent prompt handling every professional way always so courteous and kind on time clean everything you could ask for in a technician! 😀”

– Christina R.

“Hired 1st Choice to completely replace my ductwork. I have an older home (1886), and everything that could go wrong seemed to, from critters living under the house, to a flea infestation in the ducts. The crew that came out (Chris, Kev, Freddie, Jamie, Bruno, and Fatback) were overly supportive and helpful, job was done professionally, and cleanly! You wouldn’t even know they were here, other than I now have AC flowing properly! Would highly recommend them to anyone. Great job guys!”

– Heather T.

“Very good service your technician Jeff H. Came he went right to the problem was very efficient and knowledgeable correct the problem. Went out of his way to get what was needed. Thank you this will be my go to for my next project.”

– Shirley B.

“This is our first time using 1st Choice Quality Heating & Air and definitely won’t be our last!! The whole experience was such a positive experience from setting up the appointment with Tammy to paying our invoice with Bobbie!! They both were super nice and helpful! Damien was our Service Tech and we can’t say enough good things about him! He was very friendly , courteous, and knowledgeable ! He took the time to explain everything he was doing without talking down to us or trying to talk us into things we didn’t need. We felt like we could trust him and that is super important to us! We have found our new service company!”

– David & Trish B.

“Ashe and Jason were both friendly and helpful! They made sure I understood what the problem was and what they were fixing. I would definitely use them again in the future. They were on time and very knowledgeable about the unit. I will definitely recommend 1st Choice Quality Heating and Air to others! #1”

– Kartina H.

“On August 21, 2023 I spoke with Bobbi on the phone about the cooling in my home. I tend to call Bobbi for she is great with customer service. Was not very long after that Tammy called and scheduled my appt. .Thank you Tammy. Keondra and Freddie came out yesterday evening and checked everything and only found a few things that needed to be taped. Ty for Freddie was crawling under the house and looking at everything….thank you thank you!! These were the nicest and friendliest guys and I thank this company for being so prompt with this. Thanks for all your service 1st Choice Quality Heating & Air.”

– Kathie A.

“Bruno, Chris, Jaime, Chris were very professional, courtesy, and helpful explaining things. I recommend them 100%. Thanks for all your hard work!”

– Dianne G.

“Jojo Bruno and Josh they are super guys and they did their jobs very excellently and were very respectful of our property and I think they deserve to be recognized for their hard work bless their hearts”

– Janet T.

“Saw your tech Damien Shauf in Sumter. I had a few questions about the filters and about if I should get the unit inspected every year. He was very helpful and knowledgeable and explained things clear enough for me to understand.”

– Lynn F.

“Nice and courteous. Because of the lateness of the day, he was unable to perform a full service, however, he took the time to get the unit performing better until he could come back later and do a complete maintenance and repair.”

– Barry L.

“I had a technician named, Jeffrey Branham and I’ve got to say, I’m very satisfied with the service he has provided. He gave me recommendations, explained the process to me, gave me quotes, and even gave me a plan when it comes to replacing my HVAC unit in the near future. I’m very happy with his service from this company, and I’d say if I was the owner of the company I’d be ashamed if I lose him as a technician for the company. I’d highly recommend this technician as he actually took his time to diagnose the issue compared to other technicians from other companies who vaguely tells you without explaining why and just replaces the entire system. 100/100, and would recommend this technician. Give this man a raise!”

– Tou X.

“Damien is an excellent technician. When I spoke with Tammie she scheduled the service promptly. The same day, Damien came out and worked in the rain to resolve the issue. Excellent customer service.”

– Lori C.

“Chris, Bruno and JoJo fixed and Repaired air ducts and vents that 1st installers did not do properly. They were here on time , good communication and apologized for the problem and inconvenience. Very friendly and knowledgeable. So far, all is working properly”

– Brenda S.

“Very good installation of our air conditioner. Both technicians JoJo and Bruno were prompt, friendly, efficient, knowledgeable, helpful. I give them both 5 stars.
Also received fast and courteous service from my phone calls with Allen, Rebecca, and Bobbie–excellent customer service! Thanks to all of the professionals for making the installation convenient and prompt–I give 5 stars to all!”

– Fred C.

“I found that Tammy (she took my info) was very friendly. Dray found my problem rather quickly and got it fixed in a reasonable amount time. He knew exactly what was wrong and got it fixed immediately. I will definitely use them again if I have any problems.”

– Ginny B.

“Very good technician, very knowledgeable friendly prompt service, no long wait A/C cooling great. To clean the system for that price 2x a year excellent. Thanks for the service. You’re not out to rob people thank you.”

– Ron D.

“Thank you Bobbie at 1st Choice Quality Heating and Air for getting up set up for yearly maintenance on our air conditioners. I called and you handled it very professionally. The next day you sent out Jeffrey Branham to do the work and he did a wonderful job. Came in and explained every thing he had done. Very professional as well…Great job Jeffrey!! Thank you Bobbie and Jeffrey!!!”

– Gerald W.

“There isn’t just one person I would like to mention, several persons: The receptionist Tammy and Bobby who always answers with a heartfelt welcome, the technician Dray Epps who has been very detailed with my home heating system first of all. After meeting him for the first time his first impressions was, I am here to find out the problem and resolve it, and yes he did just that with my heating systems. With a company that is concerned about the customers comfort is a major win with me. On 10 May 2023 Dray returned and serviced my AC unit, this is when I decided to have the package deal of servicing the AC now and when the winter approaches service my heating system as well. If you are between companies and you want a true and professional team then 1St Choice in Manning/ Sumter is the team to have on your side, and a big thank you to Damien as well for his professionalism.”

– Bishop J. R.

“I’m very satisfied with the performance in the work of Jeffrey Branham, your technician. He performed the yearly maintenance on my heating and air doing a great job. Was on time and very pleasant and thorough.”

– Christina R.

“I am extremely satisfied with the performance of your technician, Jeffrey Branham. He is very thorough, on time and extremely pleasant. Excellent technician!”

– Christina R.

“I received excellent service today from Damien and Mr. Bill. They were prompt and on time, and fully explained and resolved issues I had experienced in the past due to other visit before the company changed owners. Today’s experience was much different and could not have asked for any better service. Excellent customer service! In addition, I want to thank Bobbie for setting up the maintenance agreement, and explaining all of the positive changes that has taken place with the company!
Thanks again, very pleased!”

– Ronnie M.

“Chris, Robert, Burno and Joseph came and installed my new unit on Tuesday, 2/7/23. They all knew what they were doing. Had no problems at all. I will tell everyone to call you first. Thanks again.”

– Bradford P.

“Such a pleasant experience. Bill came out the same day for the quote. Spoke With Bobbie and got financing set up. The crew came three days later and installed ductwork and a new unit in one day! They kept the property clean were consummate professionals. Tammy followed up to ensure I was pleased with the work. Definitely recommend.”

– Sue H.

“Many thanks to Bill and all the technicians for your prompt, and expert care this past week…Joseph, Damien, Chris, Robert, Darrell, Freddie, Key, Eric , Theo – your hard work, kindness, professionalism, knowledge and politeness, was all above exceptional!! To Each and everyone, whose names we did not get, like the people who brought equipment, and including Tammy, Bobbi, and all the office for your kindness each and every time !! I think the message we are trying to express is THANK YOU TO ALL…………….!!”

– Harvey & Kathy N.

“1st choice Heating and air install my heat pump system in 2022 so when it was time for my 6 months inspection I didn’t even have to call them miss Tammy Odom called me to schedule it. She sent out tech Drayton Epps. I told Mr. Drayton that I didn’t know how a heat pump system works and he took the time to explain to me how it works. He went through detailed maintenance and actually explain to me what he was doing and why. Yes I give 1st choice heat and air 5 stars for their professional performance”

– jeff c.

“My service tech Drayton Epps was very knowledgeable about my unit and found the problem quick and got me going again . He is very courteous and respectful. He told me would be back and fix the issue and he did . I would recommend him to everybody .”

– Denise B.

“Drayton came to service my unit. He was very proficient, knew what to do and did his job.. He also oriented me to the thermostat inside my home. I was not told how to use it when it was installed. He was very pleasant and informative.”

– Drayton E.

“These guys were very professional very knowledgeable and just very sweet and humble guys. what an awesome crew and thank you Mr. Bill for getting everything together and organized and installed so quickly”

– TERESA K.

“Again Damien did a fantastic job. He explained everything he did and answered all my questions. Tammy also kept me up to date on when Damien was arriving and called after the work was complete to make sure everything was done to my satisfaction. Anyone needing HVAC work should call 1st Choice for excellent service.”

– Nicholas G.

“Bill, and Bobbie worked so hard to get me approved with financing. I had no heat on SS and poor credit. They went the extra mile and got it done! Joseph, Shawn, Chris and Robert installed unit two days early. A professional and friendly crew! Thanks Manning office for all you did for me.”

– Linda D.

“We have owned our lake house for a little over one year, and noticed that the fan on our HVAC unit was running continually. Not familiar with contractors in the area, we searched the internet for HVAC contractors. Noticed that 1st Choice received several good reviews, so we called. Office staff was very cordial, willing to work with me on appointment time and date as I live and work out of town. Once appointment was set, office staff performs a follow up call to confirm, sends text/email once technician is on the way as well as a picture of the technician. Drayton was our tech. Very polite and knowledgable. Went straight to work – no unnecessary chatting. The circuit board to our air handler had to be replaced. Drayton ordered the part, and I was notified by the office staff shortly thereafter as to when the part had arrived and scheduling the installation appointment. Drayton installed the circuit board in no time and also assisted me with the programmable thermostat. After the appointment, office staff followed up to ensure that all went well. Tammy and Bobbie were so nice. I highly recommend 1st Choice, and will use them for all of our future HVAC needs.”

– Judy C.

“Damien Shauf performed maintenance at my home today. He was very professional, knowledgeable, thorough and meticulous. Damien really represented 1st Choice Quality well and I am really impressed. Thank You!”

– Joyce R.

“Drayton and Jeff came to our home to replace the Bryant/Carrier thermostat control unit for our Bryant Evolution system. This system is rather complicated and had been modified to get the AC to work for the summer after the original thermostat sustained a lightning strike. It took a good bit of troubleshooting and reverse engineering to go back to the original format. Now this system is capable of handling the variable speed air handler and two stage compressor.
Both technicians worked very hard, and thanks to their determined effort and system knowledge, our system is now working flawlessly. They arrived in a timely manner, worked hard, were respectful of our home, and went out of their way to clean up after themselves. We would also like to thank Rebecca for helping us with continual follow-ups while trying to locate this thermostat.”

– Bob G.

“Drayton Epps provided high quality service in the scheduled maintenance of my air conditioner. While performing the task at hand, he was very informative in describing each step that was being taken in the maintenance on the AC system. He did a professional job and I would recommend 1st Choice to anyone who had issues with their AC system. Thanks again for your service.”

– Derek G.

“I was very happy with the recent visit by technician Drayton Epps. He was efficent and diligent in his work, leaving my heat pumps in good working order and looking the best they have in years. I was also pleased with the ease of scheduling and payment methods. I would definitely recommend this company.”

– Juanita B.

“One call that’s all the service was scheduled the same day. Tammy prioritized a busy day to fit me in giving a short notice and call back the following day to assure product was functioning properly. Drayton the technician arrived within the scheduled time frame providing a thorough inspection and resolved the problem with a solution. He was knowledgeable and provided a brief description of what and how the repair was done!!”

– Renee P.

“Shawn, Joe, Chris and Jeff … These men did a wonderful job on my ductwork. We are very pleased and grateful. Will definitely recommend them to anyone”

– Sandra R.

“I had a problem with my heat coming on, it clicked at the main switch, but would not come on, I contacted 1st choice heating and air they sent out technician Dray Epps out to repair the problem, after arriving he quickly found the problem, a broken wire at the main unit outside, he repaired the wire and looked for any other hazards to prevent this problem from happening again, if I have any other problem with my heat or ac I will definitely call 1st choice again… this is a 5 star company, thanks again.
Michael C.”

– Michael C.

“Tammy was super friendly and willing to listen to my concerns about filtration and purification in my home. My whole family suffers from allergies and she was a big help!!!”

– Jennifer C.

“Amazing service! Great group. Very respectful. Hard working and did it with a smile. It was a hot day and they never once complained. Above and beyond! Would definitely recommend them to others. 10/10”

– Christina K.

“I’ve never experienced such great customer service and quality of work until 1st choice arrived to my home with a solution to the issues. I was contact weekly with updates and timeliness of arrival time. The technician Shawn, Chris, and Joseph was thorough, friendly, and knowledgeable of the service. I couldn’t ask for a better company to service my AC unit. I was also informed of the preventive maintenance program the company offers to maintain the AC units at a reasonable price. 1st choice is the best!!”

– Renee P.

“We went to our lake house for the weekend and of course the air went out. We called 1st Choice Quality Heating and Air. (803)433-9100. I called & spoke with Bobbie and she was very very professional and understanding! Someone came right out and we were told they could fix Saturday afternoon because they had to get the part. Sure enough by the next afternoon all fixed up. I called a bunch 🫠 and Bobbie was always polite and never seemed my call was unimportant. She simply understood! We were extremely pleased with the customer service and the service we got. Affordable and professional ♥️. If you find yourself in our position please call 1st Choice Quality Heating and Air. (803)433-9100. You will not be disappointed!!!!”

– David and Kathy Harrell H.

“Good Afternoon: I would love to share my first time most impressive dealings with this company's staff Bobbie and Ray (Raymond). My air conditioner went out and I was placed in the capable hands of Bobbie, a warm and great customer service representative. And along comes Ray with the same customer service attributes as Bobbie. Ray helped me get some air in this 92 degree home before the weekend We are truly grateful. Never hear of this company before today, but without a shadow of a double, I will be spreading the news about this company and its representatives. Hats off to Bobbie and Ray. Thank you both for making me feel like I am a long time customer that you have been serving for years. Your service will not be forgotten. Celia G.”

– Celia G.

“The best customer service around town. Bobbie was able to answer every question I had regarding to a preventative maintenance contract and I will be calling soon to schedule. Once again, thanks Bobbie Scott for all your help.”

– Tonia M.

“She follows up on repairs and makes sure insulation is completed to customer’s satisfaction and helps with warranty work until it gets approved and completed. Very friendly and professional.”

– Leon G.

“FREDDIE AND KEY WAS EXCELLENT TECH. WAS VERY HELPFULL AT ANSWERING QUESTIONS. HE FIXED IT WELL AND IT IS COOLING. BOBBI GOT IT SCHEDULED QUICKLY.
TAMMY WAS VERY HELPFUL AT ANSWERING QUESTION AND COACHING ME HOW TO SET UP A REVIEW.”

– WENDY P.

“I called yesterday morning because the thermostat was not working. Tammy and Bobbie helped me to send a technician, Bryan.
When Bryan arrived, he checked the heat pump wiring and is working. So, he told me that the problem was the thermostat.
He asked me if I want to put a new thermostat and I said yes. He explained to me everything. I am very satisfied with the service
and recommend the company. They are nice to me.”

– Fe Belinda R.

“Bobbie Scott was very professional and helpful. She got someone out to my house right away for a quote and checked back with me several times.”

– Hope B.

“Called Bobbie Sunday afternoon that our air unit was out. She quickly jumped in to help us and schedule a tech to come out today. She was very helpful and reassuring that she would take care of us. She told me to call her if we had any problems or issues. I really appreciate everything she did to help. She assured us that you have the best techs and that you take very good care of your customers. Start to finish it was a pleasure working with your team. Damien was awesome very quick knowledgeable and helpful. He did a wonderful job. I would highly recommend your company. Thank you!”

– Brenda S.

“I had Air Condition problems starting back in April. I have Home Shield Warranty on my house and they sent me a company out of Summerville SC that had no cute on what to do. I requested another company and they sent me 1st Choice Heating and Air out of Manning SC . My technician was Bryan Coker and was and is a true professional at his job. Thank you for your excellent work.”

– Rickie J.

“First Choice employees installed our new HVAC system last week. Freddie, Key, and Cody were completely professional, friendly, and courteous. I would highly recommend anyone with HVAC needs use First Choice! Thanks to their installation of our Lennox HVAC system, our home is cool and comfortable.”

– Kelly and John Sefcik S.

“Shawn , Freddie , Key , Chris #2 and Cody . Crew arrived on time and went right to work. Despite a minor error of no fault of the crew the work went quickly and was well done. Site was cleaned up and I was very satisfied with the outcome. My new heat pump works well and I am very satisfied with the outcome and my 10% veteran discount . I highly recommend 1st Choice for your a/c and heating needs”

– Kevin M.

“Drayton Epps was very professional, polite and helpful with my claim to the warranty company. He diagnosed and repaired my unit quickly and efficiently, and now it feels like it works better than ever. I appreciated being able to make an appointment on a Sunday, when most companies are closed. I also appreciated being able to get an appointment so quickly. The following day, after the repair, I received a follow up call from the sweetest lady, checking to make sure everything was working properly. That was SO nice, and heart warming. I will definitely use this company again. Thank you for everything.”

– Cynthia M.

“Our AC went out completely Thursday and Mrs.Bobbie had technicians at our house in Kingstree on Friday morning. She was easy to talk to and explained the financing and 10 year warranty to us where it was super easy to understand. (we are 21 so never had to do something like this before) She called to confirm we were satisfied after the crew left too! The technicians were great, they installed a new unit and hauled the old one off in less than 3 hours. I am so happy to have cold air again thanks to the teams quick response! Will continue to recommend them to everyone!”

– Mary Louise B.

“Ms Bobbie & Dray were very helpful to us. I came home to a hot house, I called right away & she was able to send out Dray within the hour. Thankfully it was a simple problem, but with me not knowing anything about a AC unit, I was very thankful for Dray to fix our problem. Ms Bobbie knew I had a time frame & she was able to work out something for us! Highly recommend their company!”

– Angelina C.