FAQ
Services
Which brands does 1st Choice supply and install? We proudly carry Lennox, Goodman, and Trane equipment. However, our team can install any brand that a homeowner requests.
What brands of air conditioners, furnaces, and heat pumps do you service? We proudly service all makes and models.
Do you offer free estimates? Yes! We offer free estimates on new system installations.
Do you offer weekend emergency repairs? We do! Our technicians are available 24/7 for any type of HVAC or plumbing emergency.
How soon can I get service? We can provide same-day service if needed or applicable.
Company Information
Is 1st Choice insured and bonded? We are licensed, insured, and bonded! Plus, we back our work with a warranty.
What types of warranty options do you offer? We offer a 1-year labor warranty on all new installs, and 30-60 day repair warranties on certain parts and repairs.
How long has 1st Choice been in business? We’ve been helping homeowners in Florence, Columbia, Charleston, and other parts of South Carolina for over 25 years. We are a local, family-owned business.
Financing and Memberships
Do you offer new system financing? Yes! We offer convenient financing options for new installations, replacement equipment, repairs, and other services.
Does your company have any maintenance subscriptions or memberships? We offer Choice Membership Plans to provide our customers with a stress-free way of maintaining their HVAC equipment. Choice Members can choose between monthly payments or a one-time yearly fee.
What's included in your maintenance program? Our Choice Membership Pro Plan includes 2 free cleanings, 1 free service call, 10% off parts, no after-hour or weekend fees, $500 towards a new system, and so much more!
What are some other benefits of having a Choice Membership Plan? Peace of mind is the most important benefit, knowing a trusted professional from 1st Choice is expertly maintaining your HVAC equipment. Professional maintenance extends the service life of your system, lowers your energy bills, and assures your warranty stays in good standing.
HVAC Tips and Products
How do I keep my AC drain line from clogging and overflowing? With the help of proper maintenance and cleaning of your lines by our expert 1st Choice plumbers, you should be able to avoid overflow and damage to your home.
How do I adjust my thermostat? Each thermostat is different depending on the type. Our 1st Choice professionals can assist you with programming your thermostat to get the best value from your HVAC equipment. We can show you during a service call or installation.
Can 1st Choice install a thermostat I purchased online? Yes! Our team knows how to install all thermostat brands.
Our family has really bad allergies, and we are trying to find a product that will help improve our home’s air quality. Do you have any special promotions on air purification systems? Yes! We run specials throughout the year on different options for indoor air quality (IAQ) products. Our IAQ specialists can assess your home’s air quality and recommend the best products for you.
Where is the HVAC filter located? Your filter can be located in many different places in your home or on your system, depending on the setup of your equipment. Our 1st-Choice experts can show you where the filter is located and best practices for keeping it clean.
What size are my filters? Filter sizes vary based on the equipment. If you have a current filter, you should be able to find the correct measurements on the filter itself.
Do you clean dryer vents? Yes! We do clean dryer vents.