Drayton Epps

Drayton Epps

Service Technician

14 Reviews

“Drayton, did an outstanding job considering the elements and time constraint . He was very knowledgeable and dedicated to identifying the issue with the unit.

****Outstanding job!****”
- Cornell D.
“I found that Tammy (she took my info) was very friendly. Dray found my problem rather quickly and got it fixed in a reasonable amount time. He knew exactly what was wrong and got it fixed immediately. I will definitely use them again if I have any problems.”
- Ginny B.
“There isn’t just one person I would like to mention, several persons: The receptionist Tammy and Bobby who always answers with a heartfelt welcome, the technician Dray Epps who has been very detailed with my home heating system first of all. After meeting him for the first time his first impressions was, I am here to find out the problem and resolve it, and yes he did just that with my heating systems. With a company that is concerned about the customers comfort is a major win with me. On 10 May 2023 Dray returned and serviced my AC unit, this is when I decided to have the package deal of servicing the AC now and when the winter approaches service my heating system as well. If you are between companies and you want a true and professional team then 1St Choice in Manning/ Sumter is the team to have on your side, and a big thank you to Damien as well for his professionalism.”
- Bishop J. R.
“Many thanks to Bill and all the technicians for your prompt, and expert care this past week…Joseph, Damien, Chris, Robert, Darrell, Freddie, Key, Eric , Theo – your hard work, kindness, professionalism, knowledge and politeness, was all above exceptional!! To Each and everyone, whose names we did not get, like the people who brought equipment, and including Tammy, Bobbi, and all the office for your kindness each and every time !! I think the message we are trying to express is THANK YOU TO ALL…………….!!”
- Harvey & Kathy N.
“1st choice Heating and air install my heat pump system in 2022 so when it was time for my 6 months inspection I didn’t even have to call them miss Tammy Odom called me to schedule it. She sent out tech Drayton Epps. I told Mr. Drayton that I didn’t know how a heat pump system works and he took the time to explain to me how it works. He went through detailed maintenance and actually explain to me what he was doing and why. Yes I give 1st choice heat and air 5 stars for their professional performance”
- jeff c.
“My service tech Drayton Epps was very knowledgeable about my unit and found the problem quick and got me going again . He is very courteous and respectful. He told me would be back and fix the issue and he did . I would recommend him to everybody .”
- Denise B.
“Drayton came to service my unit. He was very proficient, knew what to do and did his job.. He also oriented me to the thermostat inside my home. I was not told how to use it when it was installed. He was very pleasant and informative.”
- Drayton E.
“We have owned our lake house for a little over one year, and noticed that the fan on our HVAC unit was running continually. Not familiar with contractors in the area, we searched the internet for HVAC contractors. Noticed that 1st Choice received several good reviews, so we called. Office staff was very cordial, willing to work with me on appointment time and date as I live and work out of town. Once appointment was set, office staff performs a follow up call to confirm, sends text/email once technician is on the way as well as a picture of the technician. Drayton was our tech. Very polite and knowledgable. Went straight to work – no unnecessary chatting. The circuit board to our air handler had to be replaced. Drayton ordered the part, and I was notified by the office staff shortly thereafter as to when the part had arrived and scheduling the installation appointment. Drayton installed the circuit board in no time and also assisted me with the programmable thermostat. After the appointment, office staff followed up to ensure that all went well. Tammy and Bobbie were so nice. I highly recommend 1st Choice, and will use them for all of our future HVAC needs.”
- Judy C.